About the Company:
At CVS Health®, we are committed to building a world of health for every individual. Our mission is to simplify healthcare and improve well-being by providing innovative solutions and exceptional service. We foster a culture of passion, accountability, safety, and quality, empowering colleagues to make a meaningful difference in people’s lives. Join us to help enhance health outcomes for individuals, families, and communities nationwide.
About the Role:
We are seeking a compassionate and customer-focused Customer Service Representative to join our dynamic team. In this role, you will be the primary point of contact for customers, including members of benefit plans, employers, healthcare providers, and hospitals. Your responsibilities include assisting customers with benefits and claims, educating them on available resources, resolving issues, and providing guidance to support their health and well-being.
The ideal candidate demonstrates empathy, adaptability, and excellent communication skills. You will research inquiries, document interactions accurately, and collaborate with internal teams to improve service delivery. This role allows you to make a meaningful impact in the healthcare industry while developing your professional skills in a supportive environment.
Qualifications:
- 6+ months of customer service experience
- Basic computer skills
- High School Diploma, GED, or equivalent
- Must reside in the CST Time Zone
- High-speed internet access and ability to work remotely
- Willingness to work specific hours with flexibility
Preferred Qualifications:
- 1+ year of customer service experience in a contact center environment (calls, chats, or emails)
- 1+ year of healthcare experience related to claims, providers, dental, or medical fields
- Proficiency with Microsoft Office applications
Responsibilities:
- Listen actively to customers, understand their needs, and advocate for their concerns
- Resolve inquiries and issues efficiently while documenting all interactions accurately
- Educate customers about benefits, claims, and resources to navigate healthcare options
- Anticipate customer needs and provide proactive solutions to enhance satisfaction
- Collaborate with team members and departments to improve service outcomes
- Maintain confidentiality and securely document sensitive information
- Follow company policies and the CVS/Aetna Code of Conduct to ensure compliance
- Participate in ongoing training and coaching to stay updated on best practices
Benefits:
- Competitive hourly pay: $18.50/hour
- Affordable medical plan options
- 401(k) with company matching contributions
- Employee stock purchase plan
- Wellness programs: screenings, tobacco cessation, weight management
- Confidential counseling and financial coaching services
- Paid time off and flexible schedules
- Family leave and dependent care resources
- Tuition assistance and retiree medical access
- Comprehensive benefits supporting physical, emotional, and financial well-being
Equal Opportunity:
CVS Health is an equal opportunity and affirmative action employer, committed to a diverse and inclusive workplace. We welcome all qualified applicants and ensure equitable opportunities regardless of race, color, religion, sex, national origin, age, disability, veteran status, or other protected characteristics.
